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Overcharged for Uninstall Tool

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MC Fat Tongue
Posts: 5
Joined: 23 Jun 2014, 15:06

Overcharged for Uninstall Tool

Post by MC Fat Tongue »

Hello,

I have just bought the Uninstall Tool, the price on your web site says $24.95, but when I look at my PayPal account I have been charged $29.94, a $4.99 over charge.

Please will you tell me which is the correct price, and if I have been overcharged how do I get my $4.99 back?

I don't know if it makes any difference but I live in the U.K.

Any help would be appreciated.

Regards
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Steven
CrystalIDEA Developer
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Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Over charged for Uninstall Tool

Post by Steven »

MC Fat Tongue
Could you please tell us your order ID or e-mail used when purchasing the app?

Last 4 numbers of serial number would also be fine.
MC Fat Tongue
Posts: 5
Joined: 23 Jun 2014, 15:06

Re: Over charged for Uninstall Tool

Post by MC Fat Tongue »

Hello Steven,

Thank you for your response, my order number is: 19397
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Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
Contact:

Re: Over charged for Uninstall Tool

Post by Steven »

MC Fat Tongue
Sorry this too short to be an order number.
MC Fat Tongue
Posts: 5
Joined: 23 Jun 2014, 15:06

Re: Over charged for Uninstall Tool

Post by MC Fat Tongue »

Sorry lets try again:

Last four numbers of serial number: A9D9

Invoice ID: 2214937

Order ID: 2214937-001-7UF
Last edited by MC Fat Tongue on 24 Jun 2014, 17:22, edited 1 time in total.
User avatar
Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
Contact:

Re: Over charged for Uninstall Tool

Post by Steven »

MC Fat Tongue
Found it.

Please check your e-mail.
MC Fat Tongue
Posts: 5
Joined: 23 Jun 2014, 15:06

Re: Over charged for Uninstall Tool

Post by MC Fat Tongue »

Thanks for the P.M. it's all sorted now.
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