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cjmarotta
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Posts: 7
Joined: 25 Sep 2015, 01:25

Uninstall Tool loses registration every time

25 Sep 2015, 12:42

Every time Uninstall Tool is run, it starts as being unregistered. I enter my (valid) registration ID and password and the program accepts it, restarts and I am able to use the program normally. The next time I use the program, it comes up again as unregistered.
 
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Steven
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Re: Uninstall Tool loses registration every time

25 Sep 2015, 19:14

cjmarotta
Which Windows version are you using?
 
cjmarotta
Topic Author
Posts: 7
Joined: 25 Sep 2015, 01:25

Re: Uninstall Tool loses registration every time

28 Sep 2015, 15:51

Steven, I am running Windows 10 x64.
 
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Steven
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Re: Uninstall Tool loses registration every time

01 Oct 2015, 16:10

Registration resets after the PC restart? Or directly on the next run of Uninstall Tool ?
 
cjmarotta
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Posts: 7
Joined: 25 Sep 2015, 01:25

Re: Uninstall Tool loses registration every time

01 Oct 2015, 16:43

It resets on the next time I run the application and the PC has been restarted. This is often several days or weeks after reentering the registration code. After entering the registration code and the app asking to restart, the app runs fine with activation.
 
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Steven
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Re: Uninstall Tool loses registration every time

01 Oct 2015, 17:21

cjmarotta
If you restart the PC immediately after the app is activated, does the issue reproduce?
 
cjmarotta
Topic Author
Posts: 7
Joined: 25 Sep 2015, 01:25

Re: Uninstall Tool loses registration every time

02 Oct 2015, 02:10

Hello. I launched the app and it was still activated. I have had at least 1 PC restart since the last time I had to reregister. I tried the following to force a repeat of the behavior:

Chose Help/About/Change License Key. Entered a bogus name and key to force the program to unregister. Restarted the app and it was unregistered.
Entered the correct registration key and name. Restarted and the app is registered.
Restarted the PC.
App remains registered.

Not sure if this is helpful since the app was in a forced unregistration versus starting in the unregistered state I have been experiencing. I am happy to further troubleshoot.
 
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Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Uninstall Tool loses registration every time

20 Apr 2016, 12:36

cjmarotta
Please try the latest development version:
http://www.crystalidea.com/downloads/un ... up_dev.exe

Please tell us if it works for you. Thanks.

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