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DaveKirkwood
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Joined: 14 Apr 2016, 12:14

Uninstall and trace not working

14 Apr 2016, 12:23

I just installed the Unistall Tool 3.4.4 and successfully registered the product. When I attempt to "Install and trace", I get the following message: "Cannot open the CisUtMonitor service. Please reinstall the program".

I must be missing something, since the program appears to run without the normal installation process.
 
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Steven
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Re: Uninstall and trace not working

14 Apr 2016, 19:47

DaveKirkwood
Have you registered the Portable license with license.dat file as described below?
http://www.crystalidea.com/how-to-regis ... purchasing
 
DaveKirkwood
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Joined: 14 Apr 2016, 12:14

Re: Uninstall and trace not working

15 Apr 2016, 21:45

Please read my initial post carefully.

License.dat is properly configured and stored as directed.

The ZIP file does not provide an installation program.

The file "CisUtMonitor.inf" is not read by any program.
"CisUtMonitor.sys" is not stored in my "c:\windows\system32\drivers" folder.
And that file is not properly registered.

It would appear that your download ZIP file is incomplete.
 
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Steven
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Re: Uninstall and trace not working

17 Apr 2016, 18:30

DaveKirkwood
Once the app is activated with "license.dat", "Install and Trace" will install the driver automatically after you press the 'Install and Trace' button.
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DaveKirkwood
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Posts: 3
Joined: 14 Apr 2016, 12:14

Re: Uninstall and trace not working

19 Apr 2016, 12:36

OK, we're back to my original post.

Clicking "Install and trace" does not install the driver.
I get the following dialog message: "Cannot open the CisUtMonitor service. Please reinstall the program."

I've checked the folder "C:\Windows\System32\drivers" and CisUtMonitor.sys does not exist there.

I've tried to manually copy both driver version supplied in the ZIP package to the above folder and I still get the above "Cannot open..." message.

I also don't see any evidence that the registry has been updated.

Finally, note that I'm running on the most recent version of Windows 10.
 
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Steven
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Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Uninstall and trace not working

21 Apr 2016, 14:26

DaveKirkwood
Please check your e-mail.

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