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mdelanno
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Problem with 3.5.4

22 Nov 2017, 13:39

Hi, I've installed the 3.5.4 version (October 22) this morning and each time I use the install tracker, it freeze my Explorer process. The task bar does not work anymore after that, I cannot switch programs, etc... The only way to recover is to put the power off.

Where can I download the previous version?
 
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Steven
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Re: Problem with 3.5.4

22 Nov 2017, 13:53

Hello,

Which Windows version do you have?
 
mdelanno
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Joined: 22 Nov 2017, 13:35

Re: Problem with 3.5.4

23 Nov 2017, 10:00

Version 1703 (OS version 15063.726)
 
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Steven
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Re: Problem with 3.5.4

23 Nov 2017, 14:46

Did you use Install Tracker before on this machine?
When it freezes, can you enter Task Manager via Ctrl+Alt+Del?

Release archive is here:
https://github.com/crystalidea/uninstall-tool/releases
 
mdelanno
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Posts: 5
Joined: 22 Nov 2017, 13:35

Re: Problem with 3.5.4

23 Nov 2017, 15:15

I'm using Install Tracker intensively since end of 2015 on this machine. Never had this kind of problem. Note that I've updated the hardware recently (motherboard + CPU + RAM).

When Explorer is frozen, I'm able to access the task manager. But if I reboot, the computer is not able to end the session, I have to use the power button to turn the computer off.

I would like to download the 3.5.3 in order to confirm if the problem is related to the 3.5.4.
 
mdelanno
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Re: Problem with 3.5.4

23 Nov 2017, 15:22

I've just downloaded and installed the 3.5.2 version and the problem is still there. 
 
mdelanno
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Joined: 22 Nov 2017, 13:35

Re: Problem with 3.5.4

23 Nov 2017, 15:30

Restart, uninstall 3.5.2, restart, install 3.5.2. Now it's OK. I think there is a problem with your kernel driver.
 
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Steven
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Re: Problem with 3.5.4

26 Nov 2017, 15:44

The kernel driver was not changed between 3.5.2 and 3.5.4. You can update the app to 3.5.4 now

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