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joaco565
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Posts: 3
Joined: 25 Nov 2017, 02:58

3.5.4 - Appcrash

25 Nov 2017, 03:34

Hi, everytime I open uninstall tool 3.5.4 (portable or installable edition) after a few seconds a popup appears:
"Failed to connect to x64helper.exe process. Please restart the program"
When I click OK, a second popup appears:
"Unable to start UninstallToolHelper.exe process. Please reinstall the program"

I already tried uninstalling and reinstalling, but the problem remains.

Windows log appcrash:
AppName: UninstallToollHelper.exe, version 1.1.15.1
ModuleName: UninstallToolHelper.exe, version 1.1.15.1
Exception code: 0xc0000005
Error offset: 0x0000d744

Windows 10 Pro Version 1709 x64
 
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Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: 3.5.4 - Appcrash

26 Nov 2017, 15:42

Hi,

Can you try to disable your antivirus app and try again?
 
joaco565
Topic Author
Posts: 3
Joined: 25 Nov 2017, 02:58

Re: 3.5.4 - Appcrash

28 Nov 2017, 09:14

I tried disabling antivirus, but that did't work. I have just found the solution.Turns out to be a recent windows update that forces ASLR on binaries. The solution is going to Windows Defender Security Center, Exploit Protection and disabling "Force randomization for images (Mandatory ASLR)" and reboot. It is not ideal, but it works
 
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Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
Contact:

Re: 3.5.4 - Appcrash

28 Nov 2017, 12:34

I hope we fixed it in the build 5566
https://www.crystalidea.com/downloads/u ... _setup.exe

Now it seems to work with ASLR. Thanks a lot for this report.
 
joaco565
Topic Author
Posts: 3
Joined: 25 Nov 2017, 02:58

Re: 3.5.4 - Appcrash

30 Nov 2017, 21:39

I can confirm that it's fixed. Thanks!

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