CRYSTALIDEA Forums

Hi, everytime I open uninstall tool 3.5.4 (portable or installable edition) after a few seconds a popup appears:
"Failed to connect to x64helper.exe process. Please restart the program"
When I click OK, a second popup appears:
"Unable to start UninstallToolHelper.exe process. Please reinstall the program"

I already tried uninstalling and reinstalling, but the problem remains.

Windows log appcrash:
AppName: UninstallToollHelper.exe, version 1.1.15.1
ModuleName: UninstallToolHelper.exe, version 1.1.15.1
Exception code: 0xc0000005
Error offset: 0x0000d744

Windows 10 Pro Version 1709 x64

Hi,

Can you try to disable your antivirus app and try again?

I tried disabling antivirus, but that did't work. I have just found the solution.Turns out to be a recent windows update that forces ASLR on binaries. The solution is going to Windows Defender Security Center, Exploit Protection and disabling "Force randomization for images (Mandatory ASLR)" and reboot. It is not ideal, but it works

I hope we fixed it in the build 5566
https://www.crystalidea.com/downloads/u ... _setup.exe

Now it seems to work with ASLR. Thanks a lot for this report.

I can confirm that it's fixed. Thanks!