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budzuski
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Posts: 3
Joined: 09 Mar 2010, 01:47

Uninstall Problem (remove icon from Control Panel)

09 Mar 2010, 03:34

I had the trial ver 2.95 originally installed and It ran out. I uninstalled the prog but the control panel icon did not remove. So then I installed ver 2.96 and of course it sensed the trial had run out so I uninstalled it again hoping to remove the cpl left over in the contol panel. Alas! It did not work cuz its still there. When I did clic on it an error popped up and said Explorer.exe not found (???? why that?). I am using win7 64 bit OS. I would enclose screenshot of the error but don't know how to get it off the clipboard. Ctrl V doesn't work here. Some help here would be appreciated!
 
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Steven
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Re: Uninstall Problem

09 Mar 2010, 09:04

budzuski,

We have reproduced the problem in Windows 7 X64, thank you.
The issue will be fixed within a day.
 
budzuski
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Posts: 3
Joined: 09 Mar 2010, 01:47

Re: Uninstall Problem

09 Mar 2010, 17:31

Thanks Steve for the quick responce. I will watch the post for a fix.
 
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Steven
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Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Uninstall Problem (remove icon from Control Panel)

10 Mar 2010, 09:08

Dear sir,

New Uninstall Tool 2.9.6 Build 5102 should remove the Control Panel icon without a problem.
 
budzuski
Topic Author
Posts: 3
Joined: 09 Mar 2010, 01:47

Re: Uninstall Problem (remove icon from Control Panel)

10 Mar 2010, 10:42

I installed and then uninstalled and it removed the control panel icon. It worked just fine. I must say I am very much impressed with your product support to a person who has not even purchased your product. Its not that I don't like the program (it's prob the best available compared to others I've tried), but I am currently laid off and can not afford it at this time. However, I most definetly will consider it at a future time. Again, I am VERY impressed with your support and quick responce time at CrystalIDEA! Thanks again Steve.
 
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Steven
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Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Uninstall Problem (remove icon from Control Panel)

10 Mar 2010, 11:40

Dear sir,

Thank you very much for such kind words :smile: Technical support is very important for us, as well as users feedback.
 
Randomlad
Posts: 4
Joined: 04 Mar 2010, 18:48

Re: Uninstall Problem (remove icon from Control Panel)

12 Mar 2010, 19:42

I agree, developers ACTUALLY seem to listen to the community, I love developers/cooperation who realize they might be wrong/flaws, and instead of being a hulk, they accept their flaw and do something about it. So far my experience my CrystalIdea is very positive, I will definitely be buying the software, and recommend it to my colleges. Might even throw in a small donation if I feel in a good mood. :)
 
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Steven
CrystalIDEA Developer
Posts: 2294
Joined: 21 Dec 2009, 11:48
Location: CrystalIDEA headquarters
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Re: Uninstall Problem (remove icon from Control Panel)

12 Mar 2010, 20:42

Randomlad, budzuski
We're happy to hear such feedback from our users. It really inspires CrystalIDEA and proves that we're on the right way :smile:

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