Removal of multiple Adobe products

[mohsenshariati]

i install adobe acrobat & adobe photoshop cs6 with trace in my computer
but when i uninstall adobe acrobat, photoshop cs6 deleted

[Steven]

Hello,

Did you installed these 2 programs at once with Install Tracker?

When Install Tracker detects multiple programs installed at once (acrobat & photoshop), it prompts user to select 'main' item, so it would be marked as 'Traced' in the list. When removing this item Uninstall Tool will warn that dependent items will be removed as well, and a user can select not to remove them.

[mohsenshariati]

i install them seperately

[Steven]

1. Was 'adobe acrobat' installed using Install Tracker?
2. Did you use 'Force Removal' or normal uninstall with removing leftover traces?

Thanks.

[mohsenshariati]

1. yes
2. normal uninstall

[Steven]

In the way the issue is described - it can't happen.

Anyway, what is your operating system version? Adobe acrobat version? I will try to reproduce the issue by installing and uninstalling these programs

[mohsenshariati]

win 7 x64
adobe acrobat xI 11

[berryracer]

Any updates on this? I am interested to know as well

[Steven]

We reproduced the issue, when installed Adobe Acrobat, Install Tracker (on a clean machine) detected creating of

Code: Select all

'C:\Program Files (x86)\Adobe'

folder
But it also affects other Adobe products

The best practice for such case is too be careful when removing items in Uninstall Wizard, but we're working on a solution. Any ideas and thoughts are appreciated.