I just purchased the pro license and tried to copy my first DVD to an ISO file to store on my server. I entered in all the info and pressed "Make ISO" and received the following error message:
01:56:40 - Opening media device, please wait...
01:56:40 - Total data size is 6.46 GB
01:56:40 - Creating ISO...
01:56:40 - Read error 13, please contact support for assistance
01:56:40 - Cannot read sectors at 800
01:56:41 - ISO creation failed
I tried it with a second DVD and received the same message. Can you please tell me how to rectify this.