App Not showing up on 1.2.1 on 5K iMac in Windows 8.1

[thinkbox]

I have uninstalled, restarted, redownloaded and reinstalled. The issue is still there.

Everything seems like it is going to work, and it installs correctly. Then the application launches and I see the icon in the system tray, but I cannot access to window. When I hover my mouse over the icon, it shows me a white window that has no details. I cannot see if it is running or change any of the settings.

This is a very new install of 8.1 without much else besides Steam.

It used to work and worked for about a week, then it just stopped working. Nothing new was installed in that time.

edit: It used to do nothing when I clicked the icon, now the icon disappears.

Please help!

- Thinkbox

[Steven]

thinkbox
Reboot and restart the app.

[thinkbox]

I have restarted and rebooted maybe 20 times.

I have uninstalled, wiped the folder, and reinstalled, rebooted and it still has issues.

It ran for about 2 weeks without an issue and now all the sudden it just won't work.

[Steven]

Can you please record a screen capture video?

[thinkbox]

http://i.imgur.com/AyUlfk2.jpg close up on the application preview window

http://i.imgur.com/Wo7hR2L.jpg - application when I hover over the preview window

edit: I only really use this windows partition (which pushes the GPU well over 100 C if I dont start the fans at full power early on) so I dont have any screen cap software installed. Is there something free you can recommend?

[Steven]

thinkbox
Please try to remove this registry key:
HKEY_CURRENT_USER\Software\CrystalIdea Software\Macs Fan Control

[thinkbox]

That did it!! Than you so much for the support! It really makes a difference!

[Steven]

thinkbox
Could you please provide us with screenshot of the main window?
And technical info from Preferences/Diagnostics.

[thinkbox]

I had to clear the registry and re-install again. Seems to just go bad every week or so.

Here is a screen shot

http://i.imgur.com/X7wWtPi.jpg

Macs Fan Control 1.2.1
iMac15,1
Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz[100]
Windows 8.1 x64

Fans:
Main-min{1200}curr{1200}max{2854}mode{2,TG0D,80,99}


TempSensors:
TA0P (Ambient) - 20.875, 20.875
TA0V () - 28.2656, 28.2656
TA0p () - 40.875, 40.875
TC0E () - -1, 214.395
TC0F () - -1, 216.465
TC0J () - 2.07031, 2.07031
TC0P (CPU Proximity) - 54.125, 54.125
TC0T () - -1, 255.922
TC0c () - 55, 55
TC0p () - 54.125, 54.125
TC1c () - 55, 55
TC2c () - 53, 53
TC3c () - 54, 54
TCGc () - 56, 56
TCSc () - 55, 55
TCXR () - -1, 212.453
TCXc () - 56.4531, 56.4531
TCXr () - -1, 212.453
TG0D (GPU Diode) - 68, 68
TG0E () - 68.0625, 68.0625
TG0F () - 69.7422, 69.7422
TG0J () - 1.67969, 1.67969
TG0P () - 48.375, 48.375
TG0T () - -1, 255.992
TG0d () - 68, 68
TG0p () - 48.375, 48.375
TG1P () - 57.875, 57.875
TG1d () - 63, 63
TG1p () - 57.875, 57.875
TG2P () - 53.625, 53.625
TG2p () - 53.625, 53.625
TG3P () - 58.375, 58.375
TG3p () - 58.375, 58.375
TH0A () - -1, 129
TH0B () - -1, 129
TH0C () - -1, 129
TH0F () - -1, 129
TH0O () - 9, 9
TH0P () - -1, 129
TH0R () - -1, 129
TH0a () - -1, 129
TH0b () - -1, 129
TH0c () - -1, 129
TH0e () - 1, 1
TH1A () - 54.125, 54.125
TH1B () - 53.875, 53.875
TH1C () - -1, 129
TH1F () - -1, 229.125
TH1O () - 9, 9
TH1P () - -1, 129
TH1R () - -1, 229.125
TH1a () - 54.125, 54.125
TH1b () - 53.875, 53.875
TH1c () - -1, 129
TL0P (LCD proximity) - 37.8125, 37.8125
TL0V () - 34.4961, 34.4961
TL0p () - 37.8125, 37.8125
TL1P () - 39, 39
TL1V () - 34.1562, 34.1562
TL1p () - 39, 39
TL1v () - 34.1562, 34.1562
TM0P () - 46.625, 46.625
TM0V () - 48.3984, 48.3984
TM0p () - 46.625, 46.625
TM1P () - 38.5, 38.5
TM1a () - 57.4375, 57.4375
TM1p () - 38.5, 38.5
TM2P () - 42, 42
TM2a () - 50.1992, 50.1992
TM2b () - 52.8555, 52.8555
TM2c () - 51.3164, 51.3164
TM2d () - 58.7695, 58.7695
TM2p () - 42, 42
TM3P () - 44.125, 44.125
TM3a () - 54.7695, 54.7695
TM3b () - 52.5078, 52.5078
TM3c () - 52.5078, 52.5078
TM3d () - 48.8555, 48.8555
TM3p () - 44.125, 44.125
TM4a () - 48.3984, 48.3984
TMXP () - 46.625, 46.625
TPCD () - 53, 53
TS0V () - 41.3164, 41.3164
Tb0P () - 51.875, 51.875
Tb0p () - 51.875, 51.875
Tm0P (Mem Controller) - 46.75, 46.75
Tm0p () - 46.75, 46.75
Tm1P () - 47.25, 47.25
Tm1p () - 47.25, 47.25
Tm2P () - 52.5, 52.5
Tm2p () - 52.5, 52.5
Tp2F () - 42.9883, 42.9883
Tp2H () - 42.875, 42.875
Tp2h () - 42.875, 42.875


Disk drives:
APPLE SSD SM0512F - 54

[Steven]

thinkbox
0. Thank you for the tech info.
1. Is the display resolution 3840x2160 under Windows? 125% DPI settings?
2. When you next time encounter this issue, please post here what is under

Code: Select all

HKEY_CURRENT_USER\Software\CrystalIdea Software\Macs Fan Control\WindowPosition

value

Maybe you only need to quit the app and start again (to reproduce it)