i install adobe acrobat & adobe photoshop cs6 with trace in my computer
but when i uninstall adobe acrobat, photoshop cs6 deleted
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Removal of multiple Adobe products
Moderator: Steven
- Steven
- CrystalIDEA Developer
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Re: Bad uninstall
Hello,
Did you installed these 2 programs at once with Install Tracker?
When Install Tracker detects multiple programs installed at once (acrobat & photoshop), it prompts user to select 'main' item, so it would be marked as 'Traced' in the list. When removing this item Uninstall Tool will warn that dependent items will be removed as well, and a user can select not to remove them.
Did you installed these 2 programs at once with Install Tracker?
When Install Tracker detects multiple programs installed at once (acrobat & photoshop), it prompts user to select 'main' item, so it would be marked as 'Traced' in the list. When removing this item Uninstall Tool will warn that dependent items will be removed as well, and a user can select not to remove them.
- Steven
- CrystalIDEA Developer
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Re: Bad uninstall
1. Was 'adobe acrobat' installed using Install Tracker?
2. Did you use 'Force Removal' or normal uninstall with removing leftover traces?
Thanks.
2. Did you use 'Force Removal' or normal uninstall with removing leftover traces?
Thanks.
- Steven
- CrystalIDEA Developer
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Re: Uninstalled 2 programs
In the way the issue is described - it can't happen.
Anyway, what is your operating system version? Adobe acrobat version? I will try to reproduce the issue by installing and uninstalling these programs
Anyway, what is your operating system version? Adobe acrobat version? I will try to reproduce the issue by installing and uninstalling these programs
-
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Re: Uninstalled 2 programs
win 7 x64
adobe acrobat xI 11
adobe acrobat xI 11
- berryracer
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Re: Uninstalled 2 programs
Any updates on this? I am interested to know as well
ASUS G75VW-T1086V
CPU: i7-3610QM 2.30/3.30 GHz.
Memory: 16 GB DDR3 1600 Mhz. RAM
Storage: LiteOn LAT-256M3S 256GB SSD + Seagate Momentus 5400RPM 1TB HDD
Graphics: GeForce GTX 670M 3GB
Screen: 17.3' Full HD LED Screen
OS: Windows 7 Ultimate (x64)
CPU: i7-3610QM 2.30/3.30 GHz.
Memory: 16 GB DDR3 1600 Mhz. RAM
Storage: LiteOn LAT-256M3S 256GB SSD + Seagate Momentus 5400RPM 1TB HDD
Graphics: GeForce GTX 670M 3GB
Screen: 17.3' Full HD LED Screen
OS: Windows 7 Ultimate (x64)
- Steven
- CrystalIDEA Developer
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- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: Removal of multiple Adobe products
We reproduced the issue, when installed Adobe Acrobat, Install Tracker (on a clean machine) detected creating of
folder
But it also affects other Adobe products
The best practice for such case is too be careful when removing items in Uninstall Wizard, but we're working on a solution. Any ideas and thoughts are appreciated.
Code: Select all
'C:\Program Files (x86)\Adobe'
But it also affects other Adobe products
The best practice for such case is too be careful when removing items in Uninstall Wizard, but we're working on a solution. Any ideas and thoughts are appreciated.