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roger_m
Posts: 11
Joined: 21 May 2015, 05:38

Re: Install and Trace: Error 193

22 May 2015, 16:28

That's good in theory, but not a very practical option considering that combined size of my Windows and Program Files folders (I'm using a 32 bit version of Windows, so only have only Program Files folder) is nearly 23GB.

Surely there is another option.

Also I fail to see how this problem may not be able to be fixed. It does not instill confidence in your software, if you are unable to fix bugs. I am well aware that the issue I have is not at all common, but I am most certain that it can be fixed.
 
Skrell
Posts: 33
Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

22 May 2015, 17:32

While i agree with roger_m that it sucks the only way to diagnose this bug is to send you guys an image of our entire C:\ i also don't think it's THAT big of a deal. We can still use this software by simply moving an exe we wish to install to a folder without a space in it. Personally, i'd rather the UT developers spent their time further developing the tool rather than work on this bug for a lot of time. The one feature i still feel this tool needs is the ability to completely remove win8.1 apps. THAT would be huge :)
 
Skrell
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Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

22 May 2015, 17:33

@roger_m,
I'm curious about 1 thing, are you using a non-default windows shell such as Litestep?
 
roger_m
Posts: 11
Joined: 21 May 2015, 05:38

Re: Install and Trace: Error 193

23 May 2015, 01:32

Moving exe files so the install can be monitored is something I would never do. It's just too much of a hassle in my opinion. I also use Comodo Programs Manager to monitor installs, and what's excellent about it, is that every single programs you install gets monitored automatically in the background. There's never any need to manually start the monitoring, you just launch and installer, and the install is monitored autoamtically, with no user intervention required. I'm looking for an alternative, because CPM has some issues which will never be fixed since development stopped long ago, and also it does not officialy support Windows 8 or higher.

In my opinion, as a progammer myself, the issue we are facing could be fixed easily, and can be done without requiring an image of our PCs.

I'm using Classic Shell, but this won't be an issue as it only affects the Start Menu.
 
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Steven
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Re: Install and Trace: Error 193

23 May 2015, 07:47

Skrell
roger_m
I do understand your concerns, it's not the best option for you. Currently we have 3 reports of this error for more than 3 years, it's not a big deal but I'm really curious to reproduce it.

the issue we are facing could be fixed easily

how? :smile: https://gist.github.com/kleuter/ac791320c8bc75f842a9

PS. We do not need any data from your C drive, you can clean-up everything from the drive image. Compressed image shouldn't be bigger than 10 GB and it's not a big deal to upload and download it today using some cloud storage (Dropbox, Google Drive, Mega, etc). We need this image to create a virtual machine.
Maybe you encounter this error on some clean machine (though I doubt it)...
 
roger_m
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Joined: 21 May 2015, 05:38

Re: Install and Trace: Error 193

23 May 2015, 09:28

Well it turns out there was an easy fix to the problem. Using Process Monitor, I monitored file access from Uninstall Tool when monitoring a program install from Downloads and also from the folder I created in C:\.

When it was trying to launch and monitor the installer located in the Downloads folder, I noticed that Uninstall Tool was accessing "C:\Users\User", when it should have been accessing "C:\Users\User Name\Downloads\installer.exe"

I had a look my C:\Users folder, and there was a file there named "User" I deleted the file (using Unlocker, as the file was locked), and after that Uninstall Tool was able to launch the installer.

The issue with was being caused by Windows rather than Uninstall Tool, as after deleting the "User" file, I was able to open the path C:\Users\User Name in Explorer by entering it into the Run dialogue box without quotes, whereas before, quotes were required.

I have some suggestions for improving Uninstall Tool. Where is the best place to discuess them?

Regards,

Roger
 
Skrell
Posts: 33
Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

23 May 2015, 16:04

Great idea roger_m!! So i also took a "capture" of the events that Uninstall goes through before it fails my install. Unfortuantly it doesn't appear as if i have the same problem as the paths i see mentioned are correct. I am not a windows programmer and there are a LOT of events that i capture in a single failure scenario. I do see multiple operations that don't succeed but i'm not capable of telling if that's ok or not. I'd like to post my captured operations if Steven would be willing to take a look at them?

PS: I did make a new install of WinXP in a virtual machine to see if the problem happens on a fresh install and of course it does not.
 
Skrell
Posts: 33
Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

23 May 2015, 16:09

This operation worries me a bit:

11:58:52.2739328 AM UninstallToolExec.exe QueryNameInformationFile C:\Program Files\Uninstall Tool\UninstallTool.exe BUFFER OVERFLOW Name: \P
 
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Steven
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Re: Install and Trace: Error 193

23 May 2015, 21:19

roger_m
Looks like it really depend on some other OS specifics.

1. I created a User "User Name"
2. Logged in
3. Created file "C:\Users\User"
4. Installation of "C:\Users\User Name\Downloads\anytoiso_setup.exe" starts fine in Install Tracker
Start->Run-> C:\Users\User Name opens the folder without spaces OK

I have some suggestions for improving Uninstall Tool. Where is the best place to discuess them?

Please create a new thread on this forum, thanks

PS: I did make a new install of WinXP in a virtual machine to see if the problem happens on a fresh install and of course it does not.

Looking forward to.

This operation worries me a bit

I don't think it's an issue.

I'd like to post my captured operations if Steven would be willing to take a look at them?

Please!
 
Skrell
Posts: 33
Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

24 May 2015, 00:47

Ok try this Steven. It's a comma delimited file so you can throw it in excel and view the contents . It is quite large.

https://www.dropbox.com/l/KNjj6P9DGZDQuQd6fh3jJt
 
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Steven
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Re: Install and Trace: Error 193

24 May 2015, 08:52

Skrell
I see no tries of creating a new setup process in the log (just load the app and quit)
Did you try removing Stardock?
 
Skrell
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Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

24 May 2015, 15:21

So i disabled stardock (no i didn't totally remove it) and it made no difference. How come i see so many operations involving various other programs uninstall.exe's ? Is it because UninstallTool is caching all the system's uninstallers in the background or something ?
 
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Steven
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Re: Install and Trace: Error 193

24 May 2015, 16:06

Skrell
There's a cache of icons locations. We need a disk image, sorry. The log is useless :(
 
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iBenny
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Joined: 05 Feb 2012, 03:45

Re: Install and Trace: Error 193

25 Jun 2015, 20:13

Hi!

I have the same problem since 1-2 weeks ! with UT 3.4.3.

Image

I have 3 OS XP Pro on the same pc on diff partitions and, on XPro2 (one user) and XPro3 (two users), I can track installations on the desktop, but not on a program repository C:\Documents and Settings\moi\Mes documents\Téléchargements\Installé\2015. :%)

On XPro1, the first OS, I can't track installations on neither of the two !!! :O:

Have you found anything on the topic ?

Best regards,

iBenny
 
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Steven
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Re: Install and Trace: Error 193

26 Jun 2015, 11:57

iBenny
I'm really sorry that you also have this issue.

The only thing that would help me to reproduce the issue is to have exactly the same Windows as you do.
And the only way to achieve it is to create a copy of your Windows drive using Disk2vhd utility. The disk image will contain your personal data, so please clean it by mounting the resulting .vhd file and removing all your personal data.
 
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iBenny
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Re: Install and Trace: Error 193

28 Jun 2015, 04:02

I resolved the problem !!! :Yahoo!:

iBenny
 
Skrell
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Joined: 16 Sep 2014, 19:28

Re: Install and Trace: Error 193

28 Jun 2015, 04:35

iBenny wrote:
I resolved the problem !!! :Yahoo!:

iBenny

Please post the solution!!
 
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Steven
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Re: Install and Trace: Error 193

28 Jun 2015, 08:35

iBenny
Yes, please
 
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iBenny
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Joined: 05 Feb 2012, 03:45

Re: Install and Trace: Error 193

28 Jun 2015, 21:00

The solution came in this procedure :

When I was asked to send a mirror image of my partition in order to debug the problem, I decided to clean it first of all of it's programs startups in the Startup folder and in the registry Run keys. It amounted to more than a dozen programs. I used SysInternal AutoRun to do the job. I also disabled all services not related to my hardware in AutoRun.

After having done a clean rebot, I tested again Uninstaller Tool and... VOILÀ ! :Yahoo!: It was working again ! I reinstated all services in AutoRun, little bit at a time to identify the culprit and... no culprit in the services ! I did reinstated one by one all my startup programs in the Startup folder and the Run keys and... NO culprit there either !

It seams that only the procedure of disabling everything, rebooting, restarting UT will resurrect it ! You then reinstate all your suspended Startups and Runs and that does the trick !!! :Yahoo!:

Best regards

iBenny

PS : as of a reward, I would like you to consider a modification to UT that is : intercepting a reboot after uninstallating something in order to enable us to perform the "Forced suppression" feature ! There are two reboots that you should intercept : the auto-reboots, and the manual ones that we mechanicaly click on a popup asking window because we forget that it prevents us from doing the "Forced suppression" ! If at least the item would remain in UT in this situation so that we could do it after the reboot ! But NO ! It disappears and is no longer available :O:
 
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Steven
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Re: Install and Trace: Error 193

29 Jun 2015, 06:41

iBenny
It's good that you've solved the issue. But it's not nice that we don't know which service (I beliebe it's a service, maybe an app) caused such problem

PS. Reboot stuff here

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