CRYSTALIDEA Forums

Fresh installation of an evaluation copy. As soon as I start Uninstall Tool it reads "Uninstall Tool has stopped working"

Hi,

Please, we need

1. Windows version, 32 or 64-bits.
2. Error code
3. Did 3.2.1 crash?
4. Did you try disabling anti-virus, any security software (temporary)?
5. Did you noticed program window or it crashes instantly?

Thanks.

1. Windows 7 64bit HP
2. No error code other than what I said "Uninstall Tool has stopped working" and I have only the option to close the program
3. Yes, same problem
4. No real-time protection of any antivirus/ security software enabled except for windows firewall
5. The program windows shows up and then I get the error I described

Screenshot:

Thank you, ma_t14!

Please extract this archive to program folder and run the program again, it will produce a special crash dump that will help to locate the problem.

Where is the crash dump supposed to be generated?

If a new window or something is supposed to pop-up nothing happens. I still get the same exact problem, no differences between the old and new replaced files.

It should have been created in the program folder

Can you please run the program with /log parameter and attach log here?

Here:

http://pastebin.com/3JWDgHDv

Great! It really helped. Will post news within 10 minutes.

I'll be waiting eagerly

Please run this build with /log once again please

(it shouldn't crash)

Nope, still crashing

http://pastebin.com/SGHryTyF

If this one still crashes, then please create a dump of the following registry keys (and better zip .reg files) - with regedit

HKLM\Software\Microsoft\Window\Current Version\Uninstall
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products

I think it would be the last thing!

PS. Gears of War is the last program in the log, I need its entry actually in both keys.

Steven wrote:If this one PS. Gears of War is the last program in the log, I need its entry actually in both keys.

I'm sorry to say this but it is still crashing.. What do you mean by the above?

I managed to solve this!!

You mentioned Gears of War and that got me thinking. I never installed Gears of War in its entirety. I remember starting the installer and then canceling the installation.

So what I did is I opened the default windows uninstall tool and found out that there was an entry for GoW. Double clicking it threw out some error about a corrupted installer or something (which makes sense since I didn't install it) and then I removed the entry.

Voilà now it works!

I hope this info will help you somehow

ma_t14, yes. It really helped.

There was a bug in Uninstall Tool, and it crashed, the bug will be fixed soon.

Your help is really appreciated. Not sure if you're a registered customer, just drop here a line and we'll send you a license.

No, not net yet. Thank you for the offer!!!

Here's my email address:

-email address removed-

p/s
You are one of the two developers that I really appreciate because of their work. The other being the developer of MusicBee. It happens that both of you are called "Steven". Are you and him the same person in disguise?

ma_t14,

Sent!

Thank your for the kind words Will take a look at this player.

Steven wrote:ma_t14,
Will take a look at this player.

I will be awaiting your feedback

Actually I am one of the most active members at the forums there (you'll find me under the same username)

Hi,

I'd like to let you know that the same problem has started occurring again. Assuming its related to the same bug when will the new version with the fix be posted?

Regards,
Marios Taki

Hi,

Thank you very much for the report.

We have 3.3 beta coming soon, it has many things fixed and what is more a crash reporting feature. Just stay in touch. 3.2.2 will notify about 3.3 beta if you have 'Check for beta version' option on